Followings are our cancellation policy:
At least 3 days before your booking (at least 72 hours prior to pick-up) – 100% refund of your deposit/payment
2-3 days before your booking (24 to 72 hours prior to pick-up) – 70% refund is available
Within one day of your booking (within 24 hours of pick-up) – 50% refund is available
Not present at pick-up point – no refund available
It is your responsibility to provide us with complete details on where to pick you up!
If we have to google information about your hotel, we might not find the right one. A lot of places have very similar sounding names. Some places even have incorrect address. We ask that you provide the name, full address, and contact telephone number for your accommodation so that we can verify the location.
In case your accommodation cannot be accessed by car or off the main road, we suggest you to pre arrange a pick up point for us — you could wait somewhere near the main road (with sufficient information of the places/buildings nearby). If you can send us the pick up point via Google Map, that would be great.
We have the right to cancel your booking if we go to the wrong hotel or cannot locate your accommodation because we were provided insufficient information.
We request your cooperation to inform us in advance by email if you have to cancel your tour with us. If you need to cancel the tour, please contact directly