Yes, prior reservation is required. We encourage you to book with us as soon as you have fixed your holiday plans.
Our booking online will make it easier for you to make a reservation. You can check for availability and price calculation.Right from the page which will reduce the needs of constant emailings and in turn reduce the usage of your precious time.
You will have more time available for another purpose like booking a hotel or planning another activities for your holiday. As internet connections in Bali are generally not so good and not all accommodations provide wifi access to their customers, we recommend you to make reservation while you are in your country.If you need to reschedule your tour once you get to Bali, you can simply call or text us in case internet connection is unavailable. If you plan ahead before you go for your holiday, then you don't need to worry about any missed bookings or break up your holiday schedule. Release your worry and focus only on enjoying your holiday ! LET US TAKE CARE OF THE REST.
We usually need less than 6 hours to confirm your booking. If you have not received our email confirmation, be sure to check your spam or junk folder (there could be a probability that our confirmation email was landed there). If still you cannot find it, please email us as soon as possible.
We understand that plans can change and that you may need to reschedule your tour. Once your booking is confirmed, you will receive a confirmation email with your reservation details, including the local operator's telephone number. You can call them directly with any last-minute questions or date-change requests. Please don't forget to mention that you have made your booking with us via our online website booking system. All changes subject to availability.
No, you don't. You do not have to book any hotel first in order to book our tour. You can inform us about your hotel details later. You can also change your hotel information, just be sure to inform us about it.
We are a small family business company. For all our tours paid in Bali we accept cash in IDR (Rupiah), USD (American Dollar), AUD (Australian Dollar) and Euro. Payment can be made directly to your guide at the end of your trip.
We also accept major credit cards Master Cards, Visa, American Express via PayPal internet payment gateway through our website payment portal. After completing the reservation form, you have an option to complete your payment online via paypal. If you use this option you will then be redirected to PayPal check out page where you can type your credit card/paypal account information and proceed with the payment.
You can check for our availability directly from the online reservation form. After choosing the tour date, our guide availability status will be automatically updated. You can also contact us for a more detailed information.
For a group of more than 6 participants, a small amount of deposit will be highly appreciated to secure your booking though we will not insist on it as you can simply complete the payment in cash after the trip. You can directly send us deposit and set the amount to be sent when you are filling the online reservation form and choose PayPal as your payment method. If you do not have PayPal account, please contact us for bank account information and possibility of wire transfer.
At least 3 days before your booking (at least 72 hours prior to pick-up) – 100% refund of your deposit/payment 2-3 days before your booking (24 to 72 hours prior to pick-up) – 70% refund is available Within one day of your booking (within 24 hours of pick-up) – 50% refund is available Not present at pick-up point – no refund available.
